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How to login

Follow this quick guide to log into your account                                                                                                                                           


Step 1

Open Smart Admin

Navigate to your institution's Smart Admin URL in any web browser. You'll land on the login screen shown here.

 ascreenshot.jpeg

Step 2

Enter your email address

Type in the email address your administrator registered you with. If you're not sure which one to use, check with your IT department.

 Email field on the login screen

Step 3

Enter your password

Type your password, then click Login. Your password is case-sensitive, so make sure Caps Lock is off.

 Password field on the login screen

Step 4

Authentication

If your account uses two-factor authentication, you'll be asked to confirm your identity.

 

🔒 First time login?

 Follow these steps to set up your OTP:

  1. Leave the OTP field empty and click Login.
  2. A QR code will appear — scan it using the Google Authenticator app, available on Google Play or App Store.
  3. Your account is now saved in the app and will generate a new 6-digit code every 15 seconds.image.png
  4. Enter the code displayed in your authenticator app and click Login.
Screenshot 2026-06-02 172418.png

🔄 Returning user?

  If you have previously set up OTP authentication:

Open your authenticator app and view the current 6-digit code.

  1. Enter it in the OTP field, just above the Login button.
  2. Click Login.
returninguser.png

Don't see an OTP field? Your account is using Simple Authentication — skip the OTP step and click Login directly. For stronger account security, we recommend enabling OTP Authentication. Reach out to your administrator to get it set up.

Step 5

Access granted

You'll be redirected to your dashboard upon successful login.

Smart Admin dashboard after login

Troubleshoot common log in issues

  1. Login failed. Please check your credentials and try again.

    Possible causes:

    • Your password is incorrect.
    • Your OTP does not match the current code in Google Authenticator.
    💡 Tip: Make sure your laptop and phone are using a similar time zone. If not, update your time zone settings orand ask your administrator to reset your OTP and sign in again as a first-time user.
  2. No user was found with provided information.

    Possible cause:

    • Your email address was entered incorrectly.
  3. Invalid credentials. Please contact your system administrator. 

    Possible cause:

    • YourCall accountus mayor nottext haveus beenon set+250 up792 yet.108 Contact784 youror administratoruse toour verifytoll yourfree accountnumber exists.4747.
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