# Navigating e-Approval

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<span style="font-size: 13px;">The E-Approval module allows you to create and submit approval requests digitally within GSAS. Instead of handling physical documents around the office, everything is done within the system, from drafting and submitting a request to getting it approved and finalized.</span>

Folder Reference

What each folder in the e-Approval module contains and what you can expect to find there.

### My Documents

Documents you have created yourself.

[![mydocs.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-06/scaled-1680-/mydocs.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-06/mydocs.png)

<table id="bkmrk-submitted-documents-" style="width: 100%; border-collapse: collapse; margin-bottom: 24px;"><tbody><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; width: 30%; border: 1px solid #e0e0e0;">Submitted</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Documents you have submitted for approval.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Rejected</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Documents that have been rejected by an approver. Once you edit and resubmit a rejected document, it is removed from this folder and updated to a new version.</td></tr><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Saved Drafts</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Documents you have saved but not yet submitted. Also where reverted submissions are returned to for further editing.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Deleted</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Drafts you have deleted.</td></tr></tbody></table>

### To Be Processed

Documents assigned to you that require your action.

<table id="bkmrk-internal-approval-in" style="width: 100%; border-collapse: collapse; margin-bottom: 24px;"><tbody><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; width: 30%; border: 1px solid #e0e0e0;">Internal Approval</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Internal requests waiting for your approval. You will be notified when a document reaches your turn in the approval line.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">External Approval</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Requests received from external institutions waiting for your approval. External approvals are only visible to you once the <span style="font-size: 11px; background-color: #eef4fb; color: #185fa5; padding: 2px 6px; border-radius: 3px; font-weight: 400; margin-left: 4px;">Receiver Manager</span> of your institution forwards it to you.</td></tr><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">On Hold</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Documents you have placed on hold while you decide whether to approve or reject them. You can return to them at any time to take action.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Outgoing <span style="font-size: 11px; background-color: #eef4fb; color: #185fa5; padding: 2px 6px; border-radius: 3px; font-weight: 400; margin-left: 4px;">Sender Manager only</span></td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Approved documents ready to be dispatched to external institutions. Only visible to users with the Sender Manager role.</td></tr></tbody></table>

### Processed

Documents you have already taken action on and are no longer waiting for your review.

[![processed.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-06/scaled-1680-/processed.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-06/processed.png)

<table id="bkmrk-completed-documents-" style="width: 100%; border-collapse: collapse; margin-bottom: 24px;"><tbody><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; width: 30%; border: 1px solid #e0e0e0;">Completed</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Documents that have been approved by all approvers in the line and are fully completed.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Ongoing</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Documents you have already approved but are still moving through the remaining approvers in the line.</td></tr><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Shared with Me</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Completed documents that other users have shared with you.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Dispatched <span style="font-size: 11px; background-color: #eef4fb; color: #185fa5; padding: 2px 6px; border-radius: 3px; font-weight: 400; margin-left: 4px;">Sender Manager only</span></td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Documents that have been sent out to external institutions from the Outgoing folder. Only visible to users with the Sender Manager role.</td></tr><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Forwarded</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">External documents you have received and forwarded on to other internal users.</td></tr></tbody></table>

### Department Box

Official documents exchanged between your institution and external institutions, including physical documents registered for record-keeping. Visible to all users in your department.

[![deptbox.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-06/scaled-1680-/deptbox.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-06/deptbox.png)

<table id="bkmrk-received-documents-o" style="width: 100%; border-collapse: collapse; margin-bottom: 24px; height: 129.042px;"><tbody><tr style="background-color: rgb(245, 247, 250); height: 32.2604px;"><td style="font-size: 13px; font-weight: 600; color: rgb(26, 26, 26); padding: 8px 12px; width: 30%; border: 1px solid rgb(224, 224, 224); height: 32.2604px;">Received Documents</td><td style="font-size: 13px; color: rgb(85, 85, 85); padding: 8px 12px; border: 1px solid rgb(224, 224, 224); height: 32.2604px;">Official documents received from external institutions.</td></tr><tr style="height: 32.2604px;"><td style="font-size: 13px; font-weight: 600; color: rgb(26, 26, 26); padding: 8px 12px; border: 1px solid rgb(224, 224, 224); height: 32.2604px;">Dispatched Documents</td><td style="font-size: 13px; color: rgb(85, 85, 85); padding: 8px 12px; border: 1px solid rgb(224, 224, 224); height: 32.2604px;">Official documents your institution has dispatched to external institutions.</td></tr><tr style="background-color: rgb(245, 247, 250); height: 32.2604px;"><td style="font-size: 13px; font-weight: 600; color: rgb(26, 26, 26); padding: 8px 12px; border: 1px solid rgb(224, 224, 224); height: 32.2604px;">Registered Received</td><td style="font-size: 13px; color: rgb(85, 85, 85); padding: 8px 12px; border: 1px solid rgb(224, 224, 224); height: 32.2604px;">All registered documents received from external institutions.</td></tr><tr style="height: 32.2604px;"><td style="font-size: 13px; font-weight: 600; color: rgb(26, 26, 26); padding: 8px 12px; border: 1px solid rgb(224, 224, 224); height: 32.2604px;">Registered Dispatched</td><td style="font-size: 13px; color: rgb(85, 85, 85); padding: 8px 12px; border: 1px solid rgb(224, 224, 224); height: 32.2604px;">All registered documents dispatched to external institutions.</td></tr></tbody></table>

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Searching and Filtering

Every folder in E-Approval has a search bar at the top to help you quickly find a document.

- <span style="color: rgb(24, 103, 173);">Search</span>

Type a keyword into the search bar to search by document title, then press **Enter** or click the search icon.

- <span style="color: rgb(24, 103, 173);">Filters</span>

Click the filter icon next to the search bar to open the filter panel. Available filters include:

<table id="bkmrk-document-title-filte" style="width: 100%; border-collapse: collapse; margin-bottom: 16px;"><tbody><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; width: 30%; border: 1px solid #e0e0e0;">Document Title</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Filter by the title of the document.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Document Reference Number</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Filter by the reference number assigned once a document is completed.</td></tr><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Initiated By</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Filter by the person who created the request.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Approved By</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Filter by an approver who has acted on the request.</td></tr><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Form Name</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Filter by the form template used to create the request.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Date From / Date To</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Filter by a date range.</td></tr><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Attachments</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Filter by whether the document has an attachment or not.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Document Status</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Filter by the document's current status.</td></tr></tbody></table>

<table id="bkmrk-note%3A-not-all-filter" style="width: 100%; background-color: #eef4fb; border-left: 3px solid #185fa5; border-radius: 4px; border-collapse: collapse; margin-bottom: 24px;"><tbody><tr><td style="padding: 10px 14px; font-size: 12px; color: #555; line-height: 1.65;">**Note:** Not all filters apply to every folder. </td></tr></tbody></table>

Once you have set your filters, click **Search** to apply them. Click **Clear All** to reset the filter panel.