# Managing Reservations and Facilities

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If you manage one or more facilities, this page covers how to review incoming reservation requests and how to update a facility's settings. You can only see these options if you've been assigned as a facility manager.

### Approving or Rejecting a Reservation

Go to **Reservations → Submissions → Pending** to see reservation requests waiting on your review. You can also check **Approved**, **Rejected**, or **All submissions** for a full history.

[![image.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/h2Cimage.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/h2Cimage.png)

Step 1

Review the Request

Each row shows who reserved the facility and the current status. Click the **…** icon under **Actions**, then select **View Details** to see the full reservation, including the requested schedule, reason, and any supporting document.

[![image.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/iwNimage.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/iwNimage.png)

[![image.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/oLaimage.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/oLaimage.png)

Step 2

Approve or Reject

From the same **Actions** menu, select **Approve Booking** or **Reject Booking**.

[![image.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/eWbimage.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/eWbimage.png)

A confirmation window appears before the action is finalized. Click **Yes, Proceed** to confirm, or **No, Cancel** to back out.

[![image.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/3NJimage.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/3NJimage.png)

<table id="bkmrk-note%3A-approving-a-re" style="width: 100%; background-color: #eef4fb; border-left: 3px solid #185fa5; border-radius: 4px; border-collapse: collapse; margin: 0 0 24px;"><tbody><tr><td style="padding: 10px 14px; font-size: 12px; color: #555; line-height: 1.65;">**Note:** Approving a reservation automatically cancels any other pending reservation that overlaps with the same facility and time slot. Double-check the schedule before approving if multiple requests are waiting on the same booking window.</td></tr></tbody></table>

[![d7820626-d6f8-4596-a843-df7f56c22a76.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/d7820626-d6f8-4596-a843-df7f56c22a76.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/d7820626-d6f8-4596-a843-df7f56c22a76.png)

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### Managing a Facility

Go to **Reservations → My Facilities**  to see the facilities you're responsible for.

[![df4237c7-ca9d-48c8-bb25-ea2a2ca9c141.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/df4237c7-ca9d-48c8-bb25-ea2a2ca9c141.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/df4237c7-ca9d-48c8-bb25-ea2a2ca9c141.png)

Step 1

Open Facility Actions

Click the **…** icon next to a facility, then select **Edit Facility** to change its settings, (or **Delete Facility** to remove it entirely.)

[![image.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/j54image.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/j54image.png)

Step 2

Update Basic Information

- If necessary, edit the facility's **Category** and **Facility name**, along with a **Color** used to identify it on the calendar.
- Add or remove **Amenities** to help people know what to expect when booking it.
- **Does this facility have a manager?**<span style="font-size: 13px;"> controls what manager is responsible for the facility. </span>
- **Notify specific users when used?**<span style="font-size: 13px;"> lets you send a notification to selected users every time the facility is booked.</span>

Under **Facility Status**, set **Under Maintenance?** to **Yes** if the facility is temporarily out of use, and set **Is Facility Active?** to **Inactive** if it should no longer appear as bookable at all.

[![image.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/kTtimage.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/kTtimage.png)

Click **Update** to save changes.