# Sender and Receiver Manager Controls

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### Sender Manager

Once an outgoing request has been approved by everyone in its approval line, it lands in the Sender Manager's **To Be Processed > Outgoing** folder. This is the last stop before the document actually leaves the institution.

[![image.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/F7Gimage.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/F7Gimage.png)

<table id="bkmrk-send-dispatches-the-" style="width: 100%; border-collapse: collapse; margin-bottom: 16px;"><tbody><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; width: 25%; border: 1px solid #e0e0e0;">Send</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Dispatches the document to the addressed institutions and/ or individuals electronically. </td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Mark as sent</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Found under **More.** This logs that you've sent it by other means and moves it out of the Outgoing folder.</td></tr><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Share</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Gives another user inside your own institution visibility into the document. </td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Edit</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Found under **More**. Lets you make changes to the details of the document before sending.</td></tr></tbody></table>

[![image.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/6Qpimage.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/6Qpimage.png)

<table id="bkmrk-note%3A-once-a-documen" style="width: 100%; background-color: #eef4fb; border-left: 3px solid #185fa5; border-radius: 4px; border-collapse: collapse; margin-bottom: 24px;"><tbody><tr><td style="padding: 10px 14px; font-size: 12px; color: #555; line-height: 1.65;">**Note:** Once a document is sent or marked as sent, it moves out of Outgoing and into **Processed &gt; Dispatched**.</td></tr></tbody></table>

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### Receiver Manager

Every document your institution receives from an external institution lands first in the Receiver Manager's **To Be Processed &gt; External Approval** folder before being routed to anyone else.

<table id="bkmrk-confirm-acknowledges" style="width: 100%; border-collapse: collapse; margin-bottom: 16px;"><tbody><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; width: 25%; border: 1px solid #e0e0e0;">Confirm</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Acknowledges that the document has been officially received into the system.</td></tr><tr><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Forward</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Routes the document to whoever internally needs to see or act on it.</td></tr><tr style="background-color: #f5f7fa;"><td style="font-size: 13px; font-weight: 600; color: #1a1a1a; padding: 8px 12px; border: 1px solid #e0e0e0;">Reply</td><td style="font-size: 13px; color: #555; padding: 8px 12px; border: 1px solid #e0e0e0;">Opens a new [outgoing request](https://docs.smartadmin.rw/books/gsas-user-guide/page/submitting-an-outgoing-approval-request) addressed back to the external sender.</td></tr></tbody></table>

[![image.png](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/scaled-1680-/bbmimage.png)](https://docs.smartadmin.rw/uploads/images/gallery/2026-08/bbmimage.png)

Forwarding a document

- Click **Forward**.
- Search for and select the people who need to see the document.
- Click **Forward** again, optionally add a message, then confirm.

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### Receiving a Forwarded Document

If a document is forwarded to a user, it appears in their own **To Be Processed &gt; External Approval** folder. They'll have the same options the Receiver Manager had; Download, Forward, and Reply except **Confirm**, since that's the Receiver Manager's responsibility alone.

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