How to login

Follow this quick guide to log into your account              
                                                                                                                               
 
 
 
 
 Step 1 
 Open Smart Admin 
 Navigate to your institution's Smart Admin URL in any web browser. You'll land on the login screen shown here. 
 
 
 
 
 
 
 
 
 
 
 Step 2 
 Enter your email address 
 Type in the email address your administrator registered you with. If you're not sure which one to use, check with your IT department. 
 
 
 
 
 
 
 
 
 
 
 Step 3 
 Enter your password 
 Type your password, then click Login 
 
 
 
 
 
 
 Step 4 
 Authentication 
 If your account uses two-factor authentication, you'll be asked to confirm your identity. 
 
 First time login?  (If you've logged in before, scroll down to the  Returning User section.)  
 Follow these steps to set up your OTP: 
 
 
 Leave the OTP field empty and click Login. 
 A QR code will appear,  scan it using the Google Authenticator app, available on Google Play or App Store . Your account is now saved in the app and will generate a new 6-digit code every 15 seconds. 
 Enter the code displayed in your authenticator app and click Login . 
 
 
 
 Returning user? 
 Open your Google Authenticator and view the current 6-digit code. 
 
 
 Enter it in the OTP field, just above the Login button. 
 Click Login . 
 
 
 Don't see an OTP field? Your account is using Simple Authentication, skip the OTP step and click  Login directly. For stronger account security, we recommend enabling OTP Authentication. Reach out to your administrator to get it set up. 
 
 
 
 
 
 
 Step 5 
 Access granted 
 You'll be redirected to your dashboard upon successful login. 
 
 
 
 
 
 
 
 
 Troubleshoot common log in issues 
 
 Login failed. Please check your credentials and try again. 
 Possible causes: 
 
 Your password is incorrect. 
 Your OTP does not match the current code in Google Authenticator. 
 
 Make sure your laptop and phone are using a similar time zone. If not, update your time zone settings and ask your administrator to reset your OTP and sign in again as a first-time user. 
 
 No user was found with provided information. 
 Possible cause: 
 
 Your email address was entered incorrectly. 
 
 
 Invalid credentials. Please contact your system administrator. 

 
 Call us or text us on +250 792 108 784 or use our toll free number 4747.